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Check out our FAQ pages for answers to the most common questions.

Helpful Shopper Support Articles

Why was I declined for an order?

If you are having trouble getting approved, please review the common decline reasons below and some recommendations that may help.

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I need to cancel my order

The best way to request a cancellation is to reach out to the merchant directly. Each merchant has its own cancellation policies.

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I need to change my phone number

If your phone number has changed and you need to change the phone number associated with your Sezzle account, click here or visit sezzle.com/phone to get started.

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My payment failed, now what?

To resolve any failed payments, navigate to Orders on your dashboard and select “Pay” next to the order you’d like to pay off.

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Contact Support

If you still can't find what you're looking for, contact Support:

If you still can't find what you're looking for, contact Support:

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¹Pay later loans are originated by WebBank or Sezzle. Refer to your loan agreement for lender information. For example, for a $300 loan Pay in 4, you would make one $75 down payment today, then three $75 payments every two weeks for a 45.0% annual percentage rate (APR) and a total of payments of $307.49 which includes a $7.49 Service Fee (finance charge) charged at loan origination. Service fees vary and can range from $0 to $7.49 depending on the purchase price and Sezzle product. Actual fees are reflected in checkout.