Complaints
I have an issue with my order. What should I do?
If your delivery has not arrived, your item is different from what you expected, or your return has not been acknowledged, your first step is to contact the merchant. Merchants are responsible for shipping, returns, and product quality. Keep any receipts, confirmations, and communications for your records. You can find detailed guidance on returns, refunds, disputes, and payments in our Help With Existing Orders & Payments section.I am dissatisfied with Sezzle products or services. How can I make a complaint?
If you are unhappy with the way one of our products or services has worked for you, we welcome the opportunity to understand your concern and work toward a solution. By reaching out to our Customer Support team, you can provide details of your concern, including any helpful references such as order numbers, dates, or supporting documents.In many cases, concerns are addressed during the first conversation. When more time is needed, we confirm receipt of your complaint, provide regular updates, and explain the steps being taken toward a fair resolution.